POP UP ISSUES
WEB BROWSERS
RFx QUESTIONS
WORKBENCH QUESTIONS
POP UP ISSUES
I try to download a file but nothing happens?
More than likely, you have a pop-up device preventing the download. To fix this, perform the following steps:
- Open a new instance of Internet Explorer
- Select Tools
- Select Internet Options
- Select Security
- Click on the Trusted Sites icon
- Click on the Sites button
- Type in frictionless.com in the field provided. (Note: do not enter a prefix such as https or www)
- (Make sure the checkbox is off), then press Add
- Shut down all instances of Internet Explorer and re-start
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I try to access a report and nothing happens?
More than likely, you have a pop-up device preventing the download. To fix this, perform the following steps:
- Open a new instance of Internet Explorer
- Select Tools
- Select Internet Options
- Select Security
- Click on the Trusted Sites icon
- Click on the Sites button
- Type in frictionless.com in the field provided. (Note: do not enter a prefix such as https or www)
- (Make sure the checkbox is off), then press Add
- Shut down all instances of Internet Explorer and re-start
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WEB BROWSERS
What browsers can I use?
Only Internet Explorer 6 or 7 are supported.
FireFox, Safari and most 3rd party browsers are not supported.
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RFx QUESTIONS
How do I attach a file to the RFP?
To attach a file, select the Attachments button (located within the red bar)
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Where do I go to download attachments provided by General Mills?
To download attachments supporting the RFP/RFI, select the Attachments button (located within the red bar)
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How do I input(or enter) pricing?
Depending on the RFP you will insert pricing differently. There are typically 3 different methods used. (1) via a spreadsheet template, (2) on the questions tab, (3) on the line item tab. NOTE: You MUST follow the instructions provided in the RFP in order for your submission to be considered valid.
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Does the system automatically block my ability to participate once the due date expires?
If so, what needs to be done so I can participate?
Yes. The system will automatically stop you from participating or submitting information once a due date has passed. You may send an email to the event owner if that happens, however this does not mean you will be excused from missing the deadline.
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The system won’t accept my password. What should I do?
You may quickly re-generate a new password by selecting the Forgot Your Password link (found within the login screen.
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The system won't allow me to submit my response. What should I do?
If the system wont allow you to submit your response, more than likely it is because
you did not answer one or more questions that were denoted with a red asterisk (indicating that a response is required to the question). To quickly identify the
question(s) you must answer, select the Unanswered Questions option found within
the Reports button (within the red bar).
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How do I answer questions?
To begin answering questions, select the Questions tab. All of the questions related to the RFP/ RFI will be shown on this screen. Select the blue hyperlink or the pencil icon to begin answering questions.
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How do I access the RFP?
To access the RFP you’ve been invited to, select the blue hyperlink found within the RFx Response column.
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What does the red asterisk mean? (*)
Questions denoted with a red asterisk are mandatory questions. They system will not allow you to submit your response until all mandatory questions have been answered.
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What is this RFP for?
If you have questions related to the RFP you’ve been invited to respond to, refer to the RFP manager.
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Can I keep an electronic copy of my RFP responses? If so, how?
To keep an electronic copy of your RFP / RFI response, select the Actions button (found within the red bar). Click the Create RFx PDF option to generate an electronic copy.
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How do I add collaborators?
You need to request the users to be added in the system. This is done by contacting eSourcing Support.
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Can I add comments to the RFP? If so, where should they be entered?
To add comments or notes to your response, locate the Cover Page Comments field found within the Header Tab screen.
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How can I obtain instructions, cover letters, etc., supporting this RFP?
To access instructions, cover letters, etc., simply click the Information tab. All informational sections will be listed. Click the blue hyperlink to view/download any of the provided data.
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When are my responses due?
Responses are due by the Response Due Date highlighted within the Header Tab screen under the Response Due Date field.
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How do I acknowledge participation?
Please see the guide "Responding to an RFx (From an Invitation)"
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Where should I go to start answering questions?
To begin answering questions, select the Questions tab. All questions will be listed on
the screen. To access the question, select the blue hyperlink or the pencil icon related to the desired question.
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What do I need to do to reply to the RFP?
To respond to an RFP:
- On the Workbench in the Active Auctions and RFxs channel, click the RFx icon
next to the name of the RFP you’ve been invited to.
- On the Summary page under RFx Responses, click the blue hyperlink in the RFX Response column.
- On the Header page, view general information and information under General Status and Change History.
- Click the Schedule tab to view the schedule of the RFP (open and close dates).
- Click the Information tab to view any additional information about the RFx provided by the buyer. You may download as needed.
- Click the Attachments button to access any file attachments associated to the RFP. (This is also the area you will load your own attachments).
- Click the Questions tab to answer questions.
- Optionally, add any attachments.
- Click the Save button in the yellow toolbar.
- Change the RFx response phase to Firm.
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WORKBENCH QUESTIONS
How can my colleagues help me with responding to an RFP?
To create an account for a colleague, follow these simple steps:
- From the Workbench screen, locate the Supplier Setup channel (located under the monthly calendar)
- Select the Manage User Accounts link
The Contact list screen appears. You will see your profile listed as the primary.
- Click the Create button
The New Contact Screen appears. Enter the fields required within each tab (Contact, Account Management, etc)
- Contact Tab - Ensure that all required fields have been entered. Required fields are denoted by a red asterisk *.
NOTE: Ensure you review the entire screen by using the scroll bar.
- Account Management Tab - Enter the User ID of the person you are creating. It is a good technique to use the first initial of the first name and then the entire last name. (i.e. John Smith = jsmith)
NOTE: Please leave all system default boxes that have been selected as is.
- Click Save
NOTE: Select the Workbench button at the top of the screen to return to the Home screen.
The Frictionless SRM system will automatically generate an email that contains the ID that you entered and a temporary password along with a URL or Web Address to access the system. This newly created user will now be able to access the event on event day by selecting it from the Workbench screen.
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Where can I go to change my password?
Select the change My Password link in the Supplier Setup channel
Or
Select the Forgot your Password link on the login screen.
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